GuideLab Docs
Inbox

List Unsorted senders

Lab only. External senders with messages not yet tied to a case thread, newest activity first. Filters by effective triage status, assignee, channel, unread and a text search; paginates with the previous page's `nextCursor`.

GET
/inbox/unsorted

Lab only. External senders with messages not yet tied to a case thread, newest activity first. Filters by effective triage status, assignee, channel, unread and a text search; paginates with the previous page's nextCursor.

Authorization

__Secure-guidelab-prod.session_token<token>

Production session cookie set for the guidelab.co domain by Better Auth

In: cookie

Query Parameters

status?string

Value in

  • "open"
  • "snoozed"
  • "closed"
assignee?||
channel?string

Value in

  • "whatsapp"
  • "sms"
  • "telegram"
  • "messenger"
  • "instagram"
  • "email"
unread?string

Value in

  • "true"
  • "false"
q?string
Lengthlength <= 100
cursor?string
Lengthlength <= 400
limit?integer
Range1 <= value <= 100

Response Body

application/json

curl -X GET "https://example.com/inbox/unsorted"
{  "data": [    {      "id": "string",      "property1": null,      "property2": null    }  ],  "nextCursor": "string"}
Empty
Empty

Get an Unsorted sender GET

Lab only. The sender and its newest Unsorted messages (at most 100, oldest first), including automatic order questions. Pass `before` (a message id) for older ones.

Map an Unsorted sender to a customer PUT

Lab only. Maps the sender to a partner clinic and optionally one of its members, or unmaps it with `partnershipId: null`. Any remap drops the sender's order routing and pending question.